Return shipping costs
In full accordance with the standard terms and conditions, the shipping costs for your return shipment are at your own expense.
If we have made an error regarding the shipment of incorrect products, they will of course be collected. Naturally, the costs for this return will be borne by us.
You have the right to cancel your order up to 14 days after the day of receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning the product from your home to the webshop are for your own account. These costs are approximately €7.25 per package; please consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, you can contact us via info@ledloket.be. We will then refund the order amount due within 14 days of receiving your return notification, provided that the product has already been received back in good order. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass this depreciation of the product on to you. Therefore, handle the product with care and ensure that it is well-packaged for a return.”
The packaging?
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass this depreciation of the product on to you. Therefore, handle the product with care and ensure that it is well-packaged for a return.
Received a damaged delivery?
We always package your products with care to ensure they arrive undamaged. However, should your product be damaged, we kindly ask you to report this upon receipt of the delivery, so we can order a new product for you. You can report this in our warranty portal
Exceptions to the return policy and order cancellations
Please contact us by email if you wish to cancel an order that has not yet been shipped by us.
