Warranty portal
For orders placed after February 10, 2022, we have a new warranty portal. Here you can easily indicate what your warranty claim is for and add photos if necessary.
If needed, we will also send you a free return label through this portal.
Warranty
We care about our products and logically do our utmost to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else occurs, entitling you to a warranty claim. Legally, you are required to report the defect within two months of its discovery. If the defect is covered by the warranty, we will arrange for repair or replacement free of charge.
Complaints
It can always happen that something does not go quite as planned. We recommend that you first report any complaints to us by emailing info@ledloket.nl. LeidIf this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union's platform.
LedLoket:
Nijverheidsstraat 2
7591 BM Denekamp
Overijssel Netherlands
Phone:0541-29 93 20E-mail:info@ledloket.be
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