Frequently Asked Questions

Orders can be modified or cancelled as long as they have not yet been shipped. Please contact our customer service as soon as possible via info@ledloket.be

The delivery time depends on the location and stock availability.

Orders placed before 16:00 will be delivered within 1-2 days (if in stock).

The stock status is visible for each product.

If a product is not in stock, the delivery time will be longer.

We accept payments via credit card (Visa, MasterCard), PayPal, bank transfer, and iDEAL.

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Shipping costs vary depending on the order amount and location. Orders above €75 are shipped for free. For orders below this amount, shipping costs of €4,95.

apply.

Yes, once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.

If you are not at home, the courier will leave a message with instructions for a second delivery attempt or for picking up the package at a nearby collection point.

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After completing your order, you will receive a confirmation email with your order number and an overview of the products ordered. Please also check your spam folder if you do not receive this email.

It is possible to change the delivery address as long as the order has not yet been shipped. To do so, please contact our customer service as soon as possible via info@ledloket.nl

Our shipments are sent with PostNL and DPD. The carrier depends on the exact delivery address.

Requesting a return is very easy via our returns portal. A form with the exact instructions is included with every order.

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If your package is lost during shipment, please contact our customer service via info@ledloket.nl. Wij We will initiate an investigation with the carrier and, if necessary, send a replacement product.

This is, of course, a very unfortunate situation. Should this occur, please report it immediately via the return/warranty portal. The issue will be resolved promptly by one of our colleagues.

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If the order has not yet been shipped, you can contact our customer service to replace the incorrect product. If the order has already been shipped, you can return the product according to our return policy.

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We offer a minimum 2-year warranty on all our LED lamps.

If you wish to submit a warranty claim, you can do so very easily through our warranty portal.

Once the returned products have been received by us, it will take a maximum of 5-7 business days for the request to be fully processed.

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Once we have received and inspected your returned product, we will process the refund within 5-7 business days. The amount will be refunded via the original payment method.

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After you have returned your product, you will receive a confirmation email with a tracking number. You can use this to track the status of your return shipment.

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Warm white light (2700K-3000K) provides a yellow hue and creates a cozy, relaxed atmosphere. Cool white light (5000K-6500K) has a bluish tint and is ideal for workspaces and environments where brightness is important.

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The lumen value indicates the total amount of visible light that an LED lamp produces. The higher the lumen value, the brighter the lamp.

Yes, our LED lamps are highly energy-efficient, consuming up to 80% less energy than traditional incandescent bulbs, which helps to save on energy costs.

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Check the specifications of your current bulb or fixture to find the correct fitting. Common fittings include E27 (large screw base), E14 (small screw base), and GU10 (bayonet base).

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Yes, many of our LED lamps are dimmable. However, it is important to check if your dimmer is compatible with LED lighting to prevent blinking or flickering.

Our LED lamps have a lifespan of 25,000 to 50,000 burning hours, depending on the usage and the type of lamp.

Certainly. You can cut both 1-phase and 3-phase tracks to any desired length. This can be done with a standard hacksaw.

Yes, for bathrooms, we recommend LED lamps with an IP44 rating or higher, which means they are protected against splashing water and suitable for damp environments.

The IP rating (Ingress Protection) indicates the degree of protection a lamp offers against dust and water. For example, IP65 means it is completely dust-tight and protected against water jets. This is important for choosing lighting for different environments.