Privacy

About our privacy policy

LedLoket cares deeply about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by LedLoket. The effective date for these terms is 23/05/2018; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you

is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties.We also explain how we store your data, how we protect it against misuse, and what rights you have regarding the personal data you provide to us.

If you have any questions about our privacy policy, please contact our data protection officer. You can find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and for whom the data is accessible.

E-commerce software

WooCommerce

Our webshop is developed with software from WooCommerce. Personal data that you make available to us for our services is shared with this party.Woocommerce has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have with them, Woocommerce is obligated to take appropriate security measures. Woocommerce uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.

Web Hosting

Hostnet

We use web hosting and email services from Hostnet. Hostnet processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Hostnet has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data.Hostnet is obligated to confidentiality under the agreement.

Email and mailing lists

Copernica

We send our email newsletters with Copernica. Copernica will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by Copernica. Copernica uses cookies and other internet technologies that provide insight into whether emails are opened and read. Copernica reserves the right to use your data to further improve its services and, in that context, to share information with third parties.

Gmail We use the services of Gmail for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Gmail does not have access to our mailbox, and we treat all our email traffic confidentially.

Payment processors

Rabobank Omnikassa

To process (part of) the payments in our webshop, we use the platform of Rabobank Omnikassa. Rabobank Omnikassa processes your name, address, and residence details, as well as your payment information such as your bank account or credit card number. Rabobank Omnikassa has taken appropriate technical and organizational measures to protect your personal data. Rabobank Omnikassa reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties.In the event of an application for a deferred payment (credit facility), Rabobank omnikassa shares personal data and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of

Rabobank omnikassa's services for which it engages third parties. Rabobank omnikassa does not store your data for longer than is permitted by the statutory periods.

Reviews

WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website.In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They will only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has

taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of its services, for which we have given WebwinkelKeur permission. All the above-mentioned safeguards regarding the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL, DHL, DPD

When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL, DHL, or DPD to carry out the deliveries. It is therefore necessary for us to share your name, address, and city details with PostNL, DHL, or DPD. PostNL, DHL, or DPD use this information solely for the purpose of executing the

agreement. In the event that PostNL, DHL, or DPD engages subcontractors, PostNL will also make your data available to these parties.

Invoicing and accounting

Koehorst adviesgroep

For maintaining our administration and accounting, we use the services of Koehorst adviesgroep. We share your name, address, and city details, as well as details regarding your order. This data is used for the administration of sales invoices. Your personal data is transmitted and stored securely. Koehorst adviesgroep has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. Koehorst adviesgroep is bound by confidentiality and will treat your data confidentially. Koehorst adviesgroep does not use your personal data for purposes other than those described above.

 

External sales channels

Bol.com, Marktplaats, Beslist.nl , Tweedehands.be, Google Shopping

We sell (a portion of) our items via the Bol.com, Marktplaats, Beslist.nl , Tweedehands.be, Google Shopping platform. If you place an order through this platform, Bol.com, Marktplaats, Beslist.nl , Tweedehands.be, Google Shopping will share your order and personal data with us. We use this information to process your order.We handle your data with confidentiality

Purpose of data processing

General purpose of the processing

We use your data exclusively for the purpose of our service provision. This means that the purpose of the processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will ask for your explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality by the agreement between them and us or by a legal obligation.

Automatically collected data

Data automatically collected by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation in tax and criminal investigations

In appropriate cases, LedLoket may be required by law to share your data in connection with a government tax or criminal investigation. In such a case, we are forced to share your data, but we will resist this within the possibilities that the law offers us.

Retention periods

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you notify us of this, we will also interpret this as a request to be forgotten. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term runs. However, employees will no longer have access to your client profile and documents that we have created as a result of your

order.

Your rights

Under current Dutch and European legislation, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us. We explain below what these rights are and how you can exercise them.

In principle, to prevent misuse, we only send transcripts and copies of your data to your already

known email address. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep a record of handled requests; in the case of a request to be forgotten, we administer anonymized data. You will receive all transcripts and copies of

data in the machine-readable data format that we use within our systems. You have the right at all times to file a complaint with the Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to access the data that we process (or have processed) and that relates to your person or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days.If your request is granted, we will send you a copy of all data to the e-mail address known to us, with an overview of the processors who hold this data

, stating the category under which we have stored this data.

Right to rectification

You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, adjusted. You can submit a request to that effect to our contact person for

Privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.

Right to restriction of processing

You always have the right to restrict the data that we process (or have processed) that relates to your person or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters.

You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you transcripts or copies of all data about you that we

have processed or that have been processed on our behalf by other processors or third parties.In all likelihood

, we will no longer be able to continue providing the service in such a case, as the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

Where applicable, you have the right to object to the processing of your personal data by or on behalf of LedLoket. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is justified, we will provide you with transcripts and/or copies of the data we process (or have processed) and then permanently cease processing.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies.If you believe this to be the case, please contact our privacy representative.

Cookies

Google Analytics

Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be required to provide access to this data under applicable laws and regulations. We have not authorized Google to use the obtained analytics information for other Google services.

More information about the use of personal data for Google Analytics: https://policies.google.com/technologies/partner-sites

Personalized advertisements

Our website may display personalized advertisements on third-party websites. We use Google Ads for this purpose. This is based on your previous visits to our websites.

More information about the use of personal data for Google Ads: https://policies.google.com/technologies/partner-sites

Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Cookie Statement

Cookies are small text files that can be used by websites to make user experiences more efficient.

By law, we are allowed to store cookies on your device if they are strictly necessary for the use of the site. For all other types of cookies, we need your permission.

This website uses different types of cookies. Some cookies are placed by third-party services that are displayed on our pages.

Your consent applies to the following domains: www.ledloket.nl

Your current state: Allow all. 

Your consent ID: q3ZaThb5AH9wipdoOcQl08Xbg/yaKsQHGcUE5QcFLeiq3TruSP+AfQ==Consent date: Thursday, 11 January 2024 at 08:47:54 CET

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Our contact details:

Email: info@ledloket.nl or use the contact form on this page.

Phone: 0541-29 93 20

Address:
Nijverheidsstraat 2
7591 BM Denekamp
Overijssel The Netherlands

Contact person for privacy matters: Christiaan Boersma.

Social Media: